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NPACK provides professional support throughout the entire equipment lifecycle, from installation and training to warranty and after-sales service.
1.Training
Training is available at our factory or at the customer’s site, typically lasting 3–5 days. We also provide operation manuals, training videos, and remote technical support.
2.Installation
Upon request, our engineers can provide on-site installation, commissioning, testing, and operator training. Travel-related expenses are borne by the customer.
3.Warranty
All NPACK machines come with a one-year warranty. Replacement parts caused by manufacturing or quality issues are provided free of charge during the warranty period, while freight charges may apply.
4.After-Sales Support
We provide remote troubleshooting, spare parts supply, maintenance guidance, equipment upgrades, and on-site technical support when required.
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2011
NPACK (CHINA) LTD was established, marking the beginning of our journey in the packaging machinery industry.
2012
Shanghai NPACK was founded and became an Alibaba Gold Supplier.
2013
Expanded into international markets, exporting machines to more than 20 countries.
2014
Reached customers in over 30 countries, with annual sales exceeding USD 2.5 million.
2015
Established our own manufacturing facility and built a professional after-sales service team.
2016
Further expanded our global presence, exporting equipment to more than 60 countries.
2017
Approximately 90% of NPACK machines were exported to Europe and the United States, strengthening our position in key international markets.
2018
Expanded CE-certified product offerings and became an Alibaba Verified Supplier, with verification by SGS.
2019
Annual sales reached USD 4 million.
2020
Supplied packaging equipment to Kimberly-Clark, marking another milestone in serving internationally recognized companies.
2020–2023
Joined Made-in-China.com and Direct Industry, launched our official website npackpm.com, and expanded our global customer base to more than 500 clients, with cumulative sales exceeding USD 7 million.
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